Thank you for using the mobile applications (“Apps”) provided by Mero Network (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your information when you use our Apps and services available through https://meronetwork.com.np (collectively, “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We may collect information you voluntarily provide when using the Apps, including:

• Account Information (e.g., name, email address, phone number)

• Profile Information you submit

• Content you upload or post

• Communication data (e.g., messages, feedback)

• Support requests

1.2 Automatically Collected Information

When you use the Apps, we may automatically collect:

• Device Information: model, operating system, unique device identifiers, mobile network, app version

• Usage Information: features used, interaction logs, performance data

• Log Data: IP address, timestamps, pages/screens viewed

• Crash/Data Analytics: error reports and diagnostic information

1.3 Location Information

We may collect approximate or precise location information if you grant permission through your device settings. You may disable location access at any time via device settings, but some features may not work properly.

1.4 Third-Party Information

We may collect information from third-party services you connect with (e.g., login providers like Google, Facebook). The information we receive depends on your settings and permissions on those services.

2. HOW WE USE YOUR INFORMATION

We use the collected information to:

• Provide, maintain, and improve the Services

• Enable account creation, authentication, and personalization

• Respond to support requests

• Analyze usage and trends to improve user experience

• Send administrative or promotional messages (with option to opt-out where required)

• Enhance security and detect fraud

• Comply with legal obligations

3. SHARING YOUR INFORMATION

We may share your information with:

3.1 Service Providers

Third-party vendors and partners that help operate our Services (e.g., hosting, analytics).

3.2 Legal Requirements

When required by law, regulation, or legal process.

3.3 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets.

3.4 With Your Consent

When you expressly request or consent to share your data.

We do not sell your personal information to third parties.

4. COOKIES AND SIMILAR TECHNOLOGIES

We and our partners may use cookies, web beacons, SDKs, and similar technologies to collect information about your activity and device. You may control cookies via device/OS settings or browser controls.

5. THIRD-PARTY SERVICES AND SDKs

The Apps may include third-party services and software development kits (SDKs) that collect data automatically. Examples may include:

• Analytics (e.g., Firebase Analytics)

• Advertising partners

• Crash reporting tools

These third parties may collect and process information under their own privacy policies. We encourage you to review their terms.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no security system is perfect and we cannot guarantee absolute protection.

7. CHILDREN’S PRIVACY

Our Services are not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect information from minors without parental consent. If you believe we have collected such data, please contact us.

8. YOUR RIGHTS AND CHOICES

Depending on your region, you may have rights including:

• Accessing, correcting, or deleting your information

• Withdrawing consent

• Opting out of targeted advertising

To exercise these rights, contact us at the details below.

9. INTERNATIONAL TRANSFER

Your information may be stored or processed in countries outside your residence. We will take steps to ensure appropriate safeguards when transferring data.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the revised date at the top and notify users where required by law.

11. CONTACT US

If you have questions, complaints, or requests regarding this Privacy Policy or your personal data, contact: